FAQ's
1. How long does it take for you to process my order?
- 1 - 3 Business Days - Glitter/UV DTF Wraps/Decals
- 1 - 3 Business Days - Blanks
- 5 - 7 Business Days - Personalised Items
2. Is your glitter sold in zip lock bag or jars?
- We sell both options
3. How many grams are in each bag/jar?
- We sell three sizes: 25g, 25g Jar, 50g, 50g Jar, 70g Jar, 100g & 250g (Selected colours)
4. Do you sell glitter in larger quantities?
- Yes, we do! Email us at rialandco@outlook.com for stock availability and pricing.
5. Do you sell glitter by weight or volume?
- We sell by weight.
6. Can customers organise to use their own freight company?
- Yes, we have this option available for all blank orders ONLY.
8. Can orders (glitter/UV DTF Wraps/Decals) be refunded?
- Yes, as long as your order hasn't been packed.
If you wish to initiate a refund once you've received your order, you are to contact us within 30days of having received your order. Customer is to organise & pay for return freight. Once we have received your order, it will be assessed. If items have been used/damaged and/or not in their correct weight range your order will not be refunded.
9. Can orders (blanks) be refunded?
- Yes, as long as we haven't started packing your order. (This will also incur a $10 restocking fee which will be deducted from your refund amount).
If you wish to initiate a refund once you've received your order, you are to contact us within 30days of having received your order. Customer is to organise & pay for return freight. Once we have received your order, it will be assessed. If items have been used or damaged your order will not be refunded.